Getting Started


Help & Hope Are Right Here

I offer a free-no-obligation initial consult to get you started taking care of YOU.

I offer prospective clients a no-cost twenty-minute phone or video consultation to hear from you what is driving your counseling search. I may ask if you have had any experience with counseling before and explain how I work through Teletherapy. I am licensed as a Teletherapy provider in Virginia, South Carolina, Washington DC and Florida. That initial conversation helps me determine if my expertise is a match for your needs and it allows you an opportunity to judge your comfort level with me. By the end, we’ll decide together if moving on to a full assessment is the best next step.

By design, your privacy and security are protected in our HIPAA compliant process. When you are ready to schedule the first session, our Practice Manager, Ashley Troutwine will reach out to get more information and get you set up in our online client portal. Please know that neither email nor text messaging is a secured means of communication. It’s best to keep our email and text contacts limited to scheduling. It may also be helpful to know that the confidentiality guaranteed in psychotherapy takes effect after we have decided to work together and make that commitment in writing, but not before.

Let’s get you feeling better.

If you do not receive an automated or personal response within 1-2 business days, please call 202-919-9482

Ashley Troutwine

Ashley-Practice Manager

Practice Manager

Hi, I’m Ashley, Heather McMillen’s Practice Manager. With a passion for client relations, you can count on me for knowledgeable and friendly responses to questions you may have about working with Heather. I really enjoy my job and I am looking forward to working with you and helping in any way I can!

Every day I take pride and pleasure in helping clients new to the therapeutic process – or just new to our process. I am here to help with paperwork or questions on billing and scheduling. My priority is to ensure that I am providing you with caring and timely service, getting answers when you need them, and helping you get connected to Heather easily.

I look forward to speaking with you soon.

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